Shipping policy
SHIPPING POLICY
Kripa Cosmetics Australia ships to all states of Australia and very soon to New Zealand.
Kripa Australia currently ships with Australia Post and Sendle.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
COVID 19 POSSIBLE DELAYS
Since the COVID-19 pandemic has continued to evolve, We are constantly striving to adjust our operations to help promote employee safety in our warehouse. To ensure that we are complying with the latest safety guidelines, at times we are working within a reduced warehouse capacity.
It is possible that the dispatch may run a little bit later.
We appreciate your continued patronage and support and look forward to issuing your ongoing order. Should we be in a position to assist you in any way, please don't hesitate to contact us at any time. We appreciate your patience and kindness at this time.
CARRIER SHIPPING DELAYS
Australia Post had posted an exclusive Express Post guarantee of next day delivery and is now taking a pause on the guarantee. Express Post is available as usual, but selected products that were previously guaranteed for next-day delivery may not be delivered that day.
Sendle would like customers to be aware that the COVID 19 variant is causing staffing shortages and placing added pressure on our delivery partners. Rest assures, our delivery drivers are working extended hours to meet the demand and our customer happiness champions are moving as fast as they can to assist you delivery to be on time.
Domestic Shipping Rates and Estimates
: Shipping charges for your order will be displayed at checkout.
Flat rate shipping: We offer $10 flat rate shipping to Australia for purchases under $74.99.
Free Shipping: for orders over $75.00
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7days of receiving your shipping confirmation email, please contact us at sales@kripa.com .au with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes.
Australia Post: can send to PO Boxes.
Sendle :Cannot send to PO Boxes
Refunds, returns, and exchanges
Kripa Cosmetics Australia does offer a returns policy under certain circumstances. Please see here Refund and Returns Policy
We accept returns up to 14days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return if it meets our terms and conditions of returns.
We address any other situations on a case-by-case basis but will try our best to work towards a satisfactory solution., as per our Returns Policy.
If you have any further questions, please don't hesitate to contact us via our contact form.